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Adereso

Adereso

Adereso is a software that helps businesses manage multiple customer service platforms in one place.

customer serviceomnichannel managementautomation
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Introduction

Adereso is an omnichannel customer service software that allows businesses to manage WhatsApp Business API, Facebook, Instagram, Twitter, Email, and more in one place. It offers automation with artificial intelligence to enhance customer experiences.

Key Features

Omnichannel management: Centralize customer messages from various channels in one place

Artificial intelligence: Automate processes with natural language conversations using ChatGPT

Data-driven decision-making: Gain insights into customer friction points and make continuous improvements

Integration capabilities: Connect with CRM systems like Hubspot and Salesforce, as well as e-commerce platforms like Shopify

Quick response time: Achieve a high level of compliance with SLAs

Customer satisfaction metrics: Monitor CSAT, NPT, Effort Score, and FCR

Campaigns: Send mass messages on WhatsApp

Real-time statistics: Track operational metrics

Chat widget: Embed a chat widget on your website

Social media management: Handle Facebook, Instagram, and Twitter interactions

Email management: Professionalize email customer support

Frequently Asked Questions

What is Adereso?

Adereso is an omnichannel customer service software that allows businesses to manage WhatsApp Business API, Facebook, Instagram, Twitter, Email, and more in one place. It offers automation with artificial intelligence to enhance customer experiences.

How to use Adereso?

To use Adereso, first sign up for a free trial account. Once logged in, connect your WhatsApp Business API, Facebook, Instagram, Twitter, and Email accounts to the software. You can then start managing and responding to customer messages from all these channels in a centralized workspace. Adereso also provides features for automation and real-time monitoring of performance.

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Use Cases

  • Improve customer response time by centralizing messages from multiple channels
  • Make data-driven decisions to enhance customer experiences
  • Integrate preferred platforms for better efficiency and customer service
  • Provide excellent customer support on customers' favorite channels
  • Handle high message volumes and scale business growth
  • Increase customer satisfaction by resolving queries quickly
  • Automate processes to optimize productivity

How to Use

To use Adereso, first sign up for a free trial account. Once logged in, connect your WhatsApp Business API, Facebook, Instagram, Twitter, and Email accounts to the software. You can then start managing and responding to customer messages from all these channels in a centralized workspace. Adereso also provides features for automation and real-time monitoring of performance.