Balto
Real-Time Guidance Platform for Contact Centers
Contact CentersReal-Time GuidanceAI Coaching Platform
Introduction
Balto is the #1 Real-Time Guidance Platform for Contact Centers powered by AI. It helps agents say the right thing on every call by providing real-time coaching, notetaking, and integrations within the CCaaS system.
Key Features
Real-Time Coaching
Automated Notetaking
Dynamic Prompts for Agents
Live Chat for Immediate Guidance
Integration with CCaaS Systems
Frequently Asked Questions
What is Balto?
How to use Balto?
How does Balto help agents during calls?
Can Balto integrate with different CCaaS systems?
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Use Cases
- Guide agents with real-time prompts and notifications
- Enable managers to monitor, coach, and analyze data instantly
- Support Quality Assurance with real-time scoring and trend analysis
How to Use
To utilize Balto, agents and managers can access real-time guidance, coaching, and analytics directly on their screens. Set up alerts, score calls, and automate after-call work seamlessly through the platform.