Introduction
CallZen is a Contact Centre Intelligence platform that uses Artificial Intelligence to help businesses summarize, monitor, regulate, and strategize their customer engagement channels. It provides powerful conversational analytics to enhance contact center performance.
Key Features
AI-Insights & Key Moment Identification: Track critical talking points and sentiments automatically in all your calls
Conversation Sentiment Analysis: Decode emotions in customer and agent conversations
Auto-Compliance Audit: Ensure 100% compliance adherence with automated QA and Call Scoring
Agent Performance Management: Understand nuances in conversations to track and coach agents
Custom Reports & Analytics: Create interactive dashboards and reports to visualize trends
Integrations: Integrate with enterprise CRM, emails, and more for instant alerts
Frequently Asked Questions
What is CallZen.AI?
How to use CallZen.AI?
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Use Cases
- Sales: Close more deals by monitoring and coaching agents
- Customer Experience: Improve customer satisfaction by identifying top customer grievances
- Compliance: Track adherence of calls, penalize non-compliant calls, and track violations with Auto Audit
- Agent Coaching: Empower team performance with advanced coaching to motivate agents and amplify results
How to Use
To use CallZen, you need to integrate it with your contact center systems. Once integrated, CallZen will automatically track, transcribe, and analyze all your calls. It offers features such as AI-Insights & Key Moment Identification, Conversation Sentiment Analysis, Auto-Compliance Audit, Agent Performance Management, Custom Reports & Analytics, and Integrations. These features can be accessed through the CallZen dashboard, allowing you to visualize trends, coach agents, improve customer experience, ensure compliance, and generate custom reports and analytics.