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Canny

Canny

All-in-one customer feedback management platform.

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Introduction

Canny is your AI-powered solution for managing user feedback. It automatically captures feedback from integrated sources and deduplicates similar feedback for you so everything is centralized and organized. From managing feature requests and engaging with customers, to building roadmaps and announcing product updates, you can do it all in Canny. Stop letting ideas slip through the cracks and start building better products today with our complete feedback solution.

Key Features

Automatically finds and captures feedback from customer chats, review sites, and more.

Detects and merges duplicate feedback, so your board stays tidy.

Auto-responds to feedback with follow-up questions to uncover deeper insights.

Summarizes lengthy threads instantly, so you can understand users' needs quickly.

Build public and private roadmaps to keep everyone updated on progress.

Scores feedback and feature requests based on priority.

Announce product updates with changelog to increase feature awareness.

No-headache, seamless integrations with tools you already use.

Easy to set up, 5-star customer support.

Clean, modern, intuitive UI.

Frequently Asked Questions

What is Canny?

Canny is your AI-powered solution for managing user feedback. It automatically captures feedback from integrated sources and deduplicates similar feedback for you so everything is centralized and organized. From managing feature requests and engaging with customers, to building roadmaps and announcing product updates, you can do it all in Canny. Stop letting ideas slip through the cracks and start building better products today with our complete feedback solution.

How to use Canny?

Sign up for an account, set up your feedback portal, and integrate with sources you want to extract feedback from such as Intercom, Gong, Zendesk, G2, Capterra, and more. Then, Canny's Autopilot AI will find and deduplicate feedback automatically from these sources, and you can start analyzing feedback from customers.

Can I integrate Canny with other tools?

Yes, Canny integrates with various project management and customer support tools.

Is there a free trial available?

Yes, you can start using Canny without a credit card for a limited time.

What sources can I extract feedback from?

You can automatically extract feedback from customer conversations (e.g. Intercom, Freshdesk, Zendesk, Help Scout, Gong), app stores (e.g. App Store, Play Store, Salesforce AppExchange), public review sites (e.g. G2, Capterra, Trustpilot, Trustradius, Product Hunt), and other platforms (e.g. Wordpress, Shopify). We are actively working on adding more sources. Please stay tuned!

Is my data secure?

Yes. We don't use your data to train our models. Canny takes the security and privacy of your data very seriously. We understand the importance of keeping your data private and strive to keep it this way. We are SOC 2 certified, Type 2 compliant.

Use Cases

  • Automatic feedback collection & management
  • Feature request management
  • Idea management
  • Roadmapping & prioritization
  • Changelog updates
  • Product management
  • Sales documentation
  • Bug tracking
  • Customer engagement & community building

How to Use

Canny: All-in-one customer feedback management platform. | Review AI Tools