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Chatspell

Chatspell

Chatspell enables direct communication with website visitors through Slack for efficient customer interactions.

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Introduction

Chatspell is a Slack-integrated live chat software for websites. It allows users to communicate with website visitors directly from Slack, providing a fast and responsive tool for customer interactions.

Key Features

Slack integration for seamless communication

Live chat widget for website visitor interactions

Notification system for new conversations

Synchronization of messages between Slack and the live chat widget

Conversation history for returning website visitors

Frequently Asked Questions

What is Chatspell?

Chatspell is a Slack-integrated live chat software for websites. It allows users to communicate with website visitors directly from Slack, providing a fast and responsive tool for customer interactions.

How to use Chatspell?

1. Add Chatspell to Slack by selecting the desired Slack channel for conversation notifications. 2. Install the provided code snippet into your website. 3. Respond to conversations directly from Slack by starting a thread from the notification messages.

When do I receive notifications for new conversations?

You will receive a notification in your selected Slack channel when someone starts a new conversation through the live chat widget on your website.

How can I respond to a conversation?

To respond to a conversation, simply start a thread from the notification message in Slack. Your messages will be synchronized with the live chat widget.

What happens if a customer leaves the website and comes back later?

Chatspell's live chat widget remembers previous conversations, so if a customer returns to your website after some time, the conversation will be saved.

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Use Cases

  • Engage with website visitors to better understand their needs
  • Provide real-time support and assistance
  • Capture leads and convert them into customers
  • Improve customer satisfaction through personalized interactions

How to Use

1. Add Chatspell to Slack by selecting the desired Slack channel for conversation notifications. 2. Install the provided code snippet into your website. 3. Respond to conversations directly from Slack by starting a thread from the notification messages.