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Cohere

Cohere

Cohere is an AI platform for customer support that resolves tickets faster using previous data.

Conversational AICustomer SupportAutomation
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Introduction

Cohere is a conversational AI platform designed for customer support. It helps customer support teams to resolve tickets faster and reduce costs. By leveraging AI-powered assistance, Cohere finds answers from previous tickets and provides instant solutions to customer queries.

Key Features

Automation for fast-growing customer service teams

Resolve up to 60% of tickets automatically

Provide instant, personalized answers to customers over any channel

Guide users through resolutions step-by-step

Perform actions on behalf of customers

Turn support articles and past conversations into personalized answers

Identify and anticipate customer trends using advanced analytics

AI that provides accurate answers through language understanding

Generative AI extracts answers from agent responses

Automatically reply to repeated questions

Frequently Asked Questions

What is Cohere?

Cohere is a conversational AI platform designed for customer support. It helps customer support teams to resolve tickets faster and reduce costs. By leveraging AI-powered assistance, Cohere finds answers from previous tickets and provides instant solutions to customer queries.

How to use Cohere?

To start using Cohere, simply book a demo through the website. During the demo, you can learn how to train a bot on your help center by sharing your help center link. The AI-powered bot can understand and answer customer queries like a real customer. Additionally, you can instantly turn your support articles and past conversations into personalized answers using Cohere. You can also use Cohere's advanced analytics feature, Cardina, to identify customer trends and resolve issues quickly.

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Use Cases

  • Scale support without scaling headcount
  • Resolve tickets faster and reduce costs
  • Improve agent satisfaction and customer experience
  • Increase self-serve resolutions
  • Enhance customer loyalty and retention
  • Deliver personalized support across web and mobile
  • Improve CX efficiency and drive faster service

How to Use

To start using Cohere, simply book a demo through the website. During the demo, you can learn how to train a bot on your help center by sharing your help center link. The AI-powered bot can understand and answer customer queries like a real customer. Additionally, you can instantly turn your support articles and past conversations into personalized answers using Cohere. You can also use Cohere's advanced analytics feature, Cardina, to identify customer trends and resolve issues quickly.