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feedloops.co

Collect valuable feedback and turn satisfied customers into advocates.

AI-powered feedback toolreview collectioncustomer feedback

Introduction

FeedLoops is an AI-powered feedback and review tool. It helps you collect valuable customer feedback at scale and turn satisfied customers into advocates by guiding them to leave positive reviews on popular platforms.

Key Features

Review Shield: Safeguard your online reputation by directing positive sentiments to public platforms and addressing constructive feedback privately.

Actionable Analytics: Gain deep insights into customer sentiments, empowering data-driven decisions for business refinement.

Effortless Review Collection: Replace cumbersome forms with an AI chatbot, engaging customers in friendly conversations for scalable and meaningful insights.

Frequently Asked Questions

What is feedloops.co?

How to use feedloops.co?

Simply embed or share a link to your personal chat to start collecting feedbacks. FeedLoops utilizes an AI chatbot to engage customers via email or text after they’ve used your services. The chatbot collects feedback in a conversational manner, and based on the sentiments, prompts happy customers to leave positive reviews on platforms like Google Maps or TripAdvisor.

What is FeedLoops?

What is 'Review Shield Technology' and how does it benefit my business?

Review Shield Technology ensures that only positive sentiments are directed to public review platforms, while constructive feedback is managed privately. This shields your business from potential negative reviews and allows you to address concerns directly.

Is FeedLoops suitable for businesses in any industry?

Yes, FeedLoops is versatile and can be used by a variety of offline businesses, including restaurants, hotels, retail stores, spas, and more. It’s adaptable to the unique needs of different industries.

When Is Feedloop launching?

We are currently beta testing with a few businesses. Join the beta now to get an early bird discount.

How does FeedLoops work for offline businesses?

FeedLoops utilizes an AI chatbot to engage customers via email or text after they’ve used your services. The chatbot collects feedback in a conversational manner, and based on the sentiments, prompts happy customers to leave positive reviews on platforms like Google Maps or TripAdvisor.

Can I customize the feedback collection process to match my brand’s tone?

Absolutely! FeedLoops is designed to be customizable. You can tailor the chatbot’s language and tone to align with your brand personality, creating a seamless and branded customer experience.

How does FeedLoops handle negative feedback?

Negative feedback is channeled privately, allowing you to address concerns directly with the customer. This proactive approach helps in resolving issues before they become public reviews.

How Do I send the Feedloop url Collection to my customers?

Feedloop is a simple chatbot accessible through a URL, you can send the link manually but also upload a CVS list of previous customer's information to send the link at scale. We are working on a Zapier integration to automate the whole process for your business.

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Use Cases

FeedLoops is suitable for a variety of offline businesses, including restaurants, hotels, retail stores, spas, and more. It’s adaptable to the unique needs of different industries.