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Kili

Kili

Kili is an AI assistant that supports customer service teams with personalized and accurate support.

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Introduction

Kili is an AI customer service assistant that provides reliable and on-demand support for customer-facing teams. It leverages your company's knowledge to provide personalized and accurate responses.

Key Features

Reliable and on-demand assistant for customer-facing teams

Leverages company knowledge for personalized and accurate responses

Draft help articles and customer communication via app

Instantly respond to customer service tickets using Chrome Extension

Deploy chatbot to deflect customer service queries

Learn from feedback and recommend actions automatically

Frequently Asked Questions

What is Kili?

Kili is an AI customer service assistant that provides reliable and on-demand support for customer-facing teams. It leverages your company's knowledge to provide personalized and accurate responses.

How to use Kili?

To use Kili, you can sign up and create an account. Once signed in, you can import your existing knowledge base and documents to enable Kili's AI assistant. You can use Kili internally or externally by drafting help articles, customer-facing communication, or deploying a chatbot via API. Kili also learns from your feedback to improve over time.

Do you provide access to GPT4?

Yes, Kili provides access to GPT4 for answering questions.

What data can I use for my Assistant?

You can use your existing knowledge base, documents, CSVs, webpages, databases, and APIs to train and enable your Assistant.

What is included in the Free Plan?

The Free Plan includes 100,000 tokens, 50 credits/month, 1 user, and 1 assistant.

Is there a word limit for each source?

There is no mention of a word limit for each source.

What counts as a credit?

A credit is a measure of the cost for answering a question using a specific model, such as GPT4 or GPT3.5. For example, answering a question using GPT4 costs 10 credits.

Can I embed Kili within my product?

Yes, you can embed Kili within your product using the provided API.

Can I use Kili within my organisation?

Yes, you can use Kili within your organisation to provide customer support and improve productivity.

Do you provide API access?

Yes, Kili provides API access for integrating with other systems and applications.

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Use Cases

  • Generate customer facing content using existing knowledge base
  • Reduce handle time by instantly resolving tickets using knowledge base
  • Help customers get instant answers through embedded chatbot
  • Increase productivity of commercial teams by providing instant answers via Slack
  • Reduce burden on technical teams by automating repetitive questions

How to Use

To use Kili, you can sign up and create an account. Once signed in, you can import your existing knowledge base and documents to enable Kili's AI assistant. You can use Kili internally or externally by drafting help articles, customer-facing communication, or deploying a chatbot via API. Kili also learns from your feedback to improve over time.