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Question Base

A tool for customer teams to improve efficiency with instant verified answers.

operational efficiencycustomer supportsales

Introduction

Question Base is a tool that helps customer-facing teams improve operational efficiency by providing instant verified answers to their questions in Slack. Powered by AI, it acts as a single source of answers for customer support, sales, and customer success teams.

Key Features

Instant answers to agents in Slack

Human verified information

Reduced dependencies on team leads or technical talent

Frequently Asked Questions

What is Question Base?

How to use Question Base?

To use Question Base, you need to add it to your company Slack workspace. Once added, you can select the Slack channels where you want Question Base to answer questions. Additionally, you can upload documents such as employee handbooks or sales playbooks to generate a list of questions and answers. Question Base uses AI to automatically detect and respond to questions posted in Slack, providing instant and verified answers.

How accurate are the answers provided by Question Base?

The accuracy of the answers generated by Question Base depends on the quality of the information provided to the tool. You can always edit and improve the generated answers to ensure accuracy.

Can Question Base be used for any type of questions?

Yes, Question Base can be used for any type of questions, whether they are related to development, sales, operations, or any other topic.

How easy is it to adopt Question Base?

Getting started with Question Base requires little to no onboarding. Once added to your Slack workspace, you can immediately start using it by asking questions as you normally would.

What happens if Question Base can't answer a question?

Question Base only responds to questions it has high certainty it can answer. If there is no suitable answer available, it will simply remain silent.

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Use Cases

Question Base helps customer support teams by giving support agents instant answers to their questions, reducing their dependency on team leads and enabling them to close tickets faster.
For sales teams, Question Base provides all the technical and product knowledge they need to close deals without relying on technical talent. This empowers salespeople to have more meaningful conversations with potential customers.
In customer success, Question Base enables teams to standardize onboarding and upselling practices across the company by turning best practices into company-wide practice. This ensures consistent and effective customer onboarding and success.