Sigma AI

AI to automate customer support for E-commerce brands.

With the Sigma AI platform, customer support teams can fully or partially automate the resolution of customer tickets. AI will automatically reply, tag, and close tickets resulting in exceptional customer experience and increased productivity at reduced cost.

Sigma AI is an AI platform that automates customer support for E-commerce brands. It can automatically reply, tag, and close customer tickets, resulting in exceptional customer experience and increased productivity.

The core features of Sigma AI include automated response drafting, 360-degree knowledge base, customized brand tonality, absolute writing style, Shopify integration, and Gorgias integration.

Sigma AI analyzes customer queries and begins drafting a response. The response is displayed to the customer service representative who can review and send it to the customer. The AI also understands the brand tone and writing style to provide consistent responses.

Yes, Sigma AI integrates with help desk software to automatically create responses to customers' emails and chats.

Yes, Sigma AI's 360-degree knowledge base ensures it understands the business and can provide accurate and reliable responses that align with the brand's information and image.

Yes, Sigma AI automatically retrieves information from Shopify products, orders, customers, and pages. It can provide live prices and availability of product variants to customers.

Yes, Sigma AI comes with native integration to Gorgias. Support for other platforms, including Zendesk, is coming soon.

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