Tidio

Tidio is a customer service software suite with live chat, chatbot, and help desk features. Tidio also provides an AI customer support agent, Lyro. Lyro AI lets you automate client interactions, by creating an AI chatbot capable of resolving up to 64% of all tickets. Tidio integrates with your website, Messenger, WhatsApp, email, and many other channels and software. No matter if your site runs on WordPress, Shopify, or any other CMS, you'll get an easy to implement widget, and launch Tidio in a matter of minutes. Features: 💬 1. Live Chat Real-Time Support – Engage with visitors instantly through a lightweight chat widget. Live Typing Preview – See what users are typing before they hit send. Canned Responses – Use pre-written replies for quick, consistent answers. AI Reply Assistant – Enhance responses with GPT-4 suggestions. User Management – Ban users by IP, view live visitor lists. Chat Transcripts – Save or email conversation history. Attachments – Support for sending files (images, docs, videos). ⚙️ 2. Flows (Automation) Visual Automation Builder – No-code drag & drop builder for custom flows. Pre-designed Templates – 40+ templates designed for eCommerce. Data Collection – Auto-capture contact info and feedback. Abandoned Cart Recovery – Send timed offers/discounts. Third-Party Integrations – Sync data with external tools and platforms. 🤖 3. Lyro AI Agent Conversational AI – Automatically resolve up to 70% of questions. Product Recommendations – Suggest items based on Shopify product data. Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. Analytics – Review AI performance and conversation stats. 🛒 4. Order Management (for Shopify) Cart Preview – See what's in the customer's cart in real time. Order History Access – View past orders for personalized help. Direct Product Recommendations – Suggest products inside the chat. Order Management – Cancel, update, or refund orders via chat. Discount Offering – Share coupon codes live in conversation. 🎫 5. Ticketing System Unified Ticket Creation – Convert emails/chats into support tickets. Tagging and Prioritization – Organize and prioritize tasks. Operator Tracking – Know who’s assigned to what. Advanced Filtering – Quickly sort through tickets. Spam Management – Auto-detect and filter irrelevant messages. 📡 6. Communication Channels Manage all in one dashboard: Live Chat – Real-time website conversations. Email – Integrate multiple inboxes. Instagram – Reply to DMs and reactions. Messenger – Chat with Facebook users. 🎨 7. Customization Branding – Match chat widget to your site's look & feel. Visibility Settings – Customize widget display by time/device. Offline Messaging – Capture leads when you're offline. 📊 8. Analytics Performance Monitoring – Track response times, satisfaction, missed chats. Team Insights – Evaluate individual/team productivity. Flow Analysis – Optimize automations based on performance data.

Simply update the code of your website to include the Tidio widget. In the Tidio admin panel, set up automations (flows), train your AI agent on your knowledge base, finalize integrations with tools and channels.

Yes, you can sign up for free, and explore paid features in the week-long trial period.

Lyro is an AI agent for customer service created by Tidio, the customer support software. Lyro lets businesses automate client automation and achieves up to a 64% resolution rate.

Tidio makes money by selling access to more advanced features of its customer support software suite.

Tidio integrates with ecommerce solutions such as Shopify, communication channels like Messenger, WhatsApp, and email. You'll find a complete list of integrations on Tidio's website.