Home AI Product Description GeneratorUnthread - AI Support in Slack

Unthread - AI Support in Slack

Unthread is an automation tool that enables customer support in Slack with various features.

AI supportSlack automationShared channel support

Introduction

Unthread is a support automation tool that helps companies provide customer support directly within Slack. It offers features such as tracking conversations in shared channels, managing emails in Slack, live in-app chat, AI-powered support automation, and integrations with existing tools.

Key Features

Track conversations in shared channels with customers

Manage emails from an inbox in Slack

Chat with customers live on your website through Slack

Automate support responses and insights with AI

Integration with existing tools

Frequently Asked Questions

What is Unthread - AI Support in Slack?

How to use Unthread - AI Support in Slack?

To use Unthread, companies need to install the Unthread app in their Slack workspace. Once installed, they can track support conversations in shared channels, manage emails in Slack, engage in live chat with customers on their website, and automate support responses using AI. Unthread also integrates with various existing tools to streamline support workflows.

What is Unthread?

Unthread is a support automation tool that enables companies to provide customer support natively within Slack. It offers features like shared channel support, email management, live chat, and AI-powered automation.

How do I use Unthread?

To use Unthread, install the app in your Slack workspace. You can then track conversations in shared channels, manage emails, engage in live chat with customers, and automate support responses using AI.

What are the core features of Unthread?

Unthread's core features include tracking conversations in shared channels, managing emails in Slack, live in-app chat, AI-powered support automation, and integration with existing tools.

What are some use cases for Unthread?

Unthread can be used by fintech companies to increase transparency, infrastructure SaaS providers for top-tier support, HR Tech companies for managing critical customer requests, agencies for building closer relationships with customers, open-source projects for growing communities, and productivity tools for gathering feedback.

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Use Cases

Fintech companies can use Unthread to increase transparency and reduce risk by communicating with customers instantly in Slack.
Infrastructure SaaS providers can provide top-tier support for critical customer infrastructure using Unthread.
HR Tech companies can stay on top of critical customer requests by managing tickets in Slack with Unthread.
Agencies can build closer relationships with their customers by using Unthread for direct communication.
Open-source projects can grow their communities by leveraging Unthread's Slack support workspace.
Productivity tools can gather faster feedback by creating shared channels with customers using Unthread.