Viqal

Virtual concierge for hotels

Set up within 1 hour - Register & set up, Connect PMS, Customization and Personalization, Test, Ongoing support

Less than 1 hour. If Viqal is already integrated with your Property Management System (PMS), the setup can be completed in less than an hour. For hotels requiring new PMS integration, please allow an additional 2-4 weeks. Our team ensures a smooth transition so you can quickly start enhancing your guest service experience.

Viqal stands out by fully automating the guest inquiry process, from initiating natural conversations to PMS data entry, all without manual effort from staff. Our deep hotel tech know-how ensures seamless system integration, making guest interactions efficient and staff roles more strategic. Viqal offers compelling benefits: Fully Autonomous Guest Communication in 130+ Languages, 80% Reduction of routine guest inquiries, Seamless Integration and Personalized Guest Experience.

Yes, Viqal is designed to seamlessly integrate with a variety of hotel systems and platforms, including PMS. This ensures a cohesive and efficient operational flow. If your specific PMS is not listed yet, please make a request and we can initiate the integration process.

Integrating Viqal with your existing tech stack augments your capabilities with a focused approach to guest communication through WhatsApp, the leading messaging platform. This integration ensures guests receive prompt, personalized communication at every stage of their journey, from booking to post-departure. Key features include: Natural Conversations, Welcome Messaging, Booking Changes, Room Upgrades, Guest Inquiries, Feedback Gathering, Staff forwarding, Amenities, Early online check-in.

Viqal prioritizes data security and guest privacy by adhering to stringent industry standards and best practices. The system is designed to ensure that all guest data is encrypted, both in transit and at rest, and complies with relevant regulations such as GDPR. Viqal employs regular security audits and updates to safeguard information against unauthorized access or breaches.

Viqal provides comprehensive support and training during the integration process to ensure a smooth transition to the new system. Our support includes: Dedicated Integration Specialist, 24/7 Technical Support, Continuous Updates. Our goal is to empower your team with the knowledge and resources they need to leverage Viqal's full potential from day one.