Zipchat®

ZipChat is an AI-powered chatbot that boosts e-commerce sales and cuts costs.

AI ChatbotE-commerceCustomer support

Introduction

ZipChat is the first AI-powered super-chatbot designed to stay relevant in the competitive world of e-commerce. It delivers the highest converting customer experience, boosting sales and cutting service costs for businesses. ZipChat uses sophisticated AI technology to provide instant and accurate answers to customer questions, reducing ticket volume and improving customer support.

Key Features

AI-powered Chatbot

Track sales and analytics

In-depth analytics

Integrates with order tracking

Supports multiple languages

Natural language conversations

Frequently Asked Questions

What is Zipchat®?

How to use Zipchat®?

To use ZipChat, you can easily install the app with a single click if you are using Shopify. For other content management systems, you can create and embed the provided code. Once installed, you can train your Chatbot with additional content and sources such as product information, industry-contextual information, and external links or PDFs. Deploy the ZipChat superBOT on your store to increase sales and reduce service costs.

What is ZipChat?

ZipChat is a no-code AI Chatbot builder that provides instant and accurate answers to customer questions 24/7 using advanced scraping technology.

How can I add my chatbot to my website?

If you are using Shopify, installation is automatic. For other CMS, you need to insert the provided code snippet in the header (HTML) of your website.

Does ZipChat support other languages?

Yes, ZipChat supports more than 100 languages and responds to customers based on the language they use to interact with the Chatbot.

Can I give my chatbots additional instructions?

Yes, you can customize parameters such as contact info, welcome message, and create corrections based on customer questions to improve your chatbot's answers.

Does ZipChat use ChatGPT or GPT4?

ZipChat uses GPT-4 AI technology to provide accurate and natural-sounding answers to visitors and customers.

Where is my data stored?

Your data is stored securely on Amazon Web Services Servers and is fully confidential.

Can I answer manually to a customer?

Currently, this feature is being developed and will allow you to answer a customer manually by pausing the AI in specific conversations.

Can I create several Chatbots?

Yes, you can create multiple Chatbots based on the plan you choose.

What does 'replies' mean in the pricing plan?

'Replies' refer to when the Chatbot responds or interacts with a customer's request or question. It counts the number of times the Chatbot provides answers.

Can I train the AI to give more accurate answers?

Yes, ZipChat offers a 'Train and Fine-Tune My AI' feature, allowing you to edit the AI's responses and suggest correct answers for similar questions.

How often is my website data refreshed?

A feature is being developed to automatically refresh your website data every day, and you will also have the option to refresh it manually.

Do I need to know code to use ZipChat?

No, ZipChat AI is a no-code Chatbot builder, making it easy to build and add to your website without coding knowledge.

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Use Cases

Boosting sales and cutting service costs
Improving customer support and experience
Reducing ticket volume
Increasing conversion rates
Providing instant answers to customer questions
Enhancing e-commerce businesses